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Addendum LangelandsFærgen

Supplement to Conditions of Travel on the Spodsbjerg-Tårs route

§1 General conditions – including validity and liability (supplement)

If a hearse is travelling (with mourners) on sold-out crossings, the vehicles that were last to place their reservation will be placed in the waiting position.

§6 Tickets (supplement)

§6.1 Ticket booking and sales (supplement)

The LangelandsFærgen offers the following types of ticket:
Standard ticket: The ticket is fully flexible and can be changed to a standard ticket on another departure up until the time of departure.
One-day ticket: The ticket is fully flexible and can be changed up until the time of departure.
Færgen Bizz: Refer to the special terms of the agreement for this type of ticket.
10 Journey Card: Purchased at the port of departure. Valid for 24 months from the date of purchase.

§6.2 Payment of tickets (supplement)

All tickets with the exception of Færgen Bizz tickets are payable by Dankort or credit card at the time of booking.

A Færgen Bizz agreement does not constitute a credit agreement. Invoicing and payment when using BroBizz in connection with Færgen Bizz departures with LangelandsFærgen is via BroBizz A/S, pursuant to the terms and conditions laid down by BroBizz A/S LangelandsFærgen receives information from BroBizz A/S about the customer, including name, address, e-mail address, registration number of the vehicle and the BroBizz-number

LangelandsFærgen exchanges updates of information with BroBizz A/S for the duration of the Færgen Bizz agreement. LangelandsFærgen transfers all necessary information about the customer to BroBizz A/S for the purpose of correct invoicing of the customer for their journey with LangelandsFærgen.

If you do not have your BroBizz with you, or your agreement with BroBizz A/S agreement is inactive, you will be unable to take advantage of your Færgen Bizz Agreement when travelling.

Travel agencies, coach customers and freight customers may request a credit agreement. Færgen can refuse to enter into a credit agreement or ask for security in the form of a bank guarantee in order to enter into the credit agreement.

Færgen does not enter into credit agreements with private individuals.

§6.3 Refunds (supplement)

If the Customer wishes to cancel the purchase and notification is received and confirmed by Færgen within 24 hours, the ticket will be refunded without charge. This applies to all ticket types.

In the case of 10 Journey Cards, refunds are made up to 2 months after the last day of validity by deducting the cost of each single journey undertaken by the date in question and an administration fee of DKK 75.

For refunds relating to one-day tickets where travel has only been undertaken one way, the Customer pays for an ordinary single ticket for the journey that was undertaken. An administration fee of DKK 75 will be deducted and the remainder will be refunded.

Cancellation prior to departure:

  • Færgen Bizz is refunded without any administration fee.
  • Other tickets will be refunded upon payment of an administration fee of DKK 75 for tickets for vehicles and DKK 30 for tickets for foot passengers.

Cancellation after departure:

  • Færgen Bizz cannot be refunded.
  • Other tickets will be refunded upon payment of a fee of 20% of the ticket’s list price (however, a minimum of DKK 75 for tickets for vehicles and DKK 30 for pedestrian tickets)

Expired/lost tickets cannot be refunded. If a customer has mislaid or lost his/her ticket, a new ticket must be purchased. If the Customer later surrenders the lost ticket, it will be refunded upon payment of an equivalent fee (see fees for cancellation above).

To claim a refund, original tickets should be sent to:

Ryttervej 49
DK-5700 Svendborg
Att.: Customer Service

stating the bank account number to which the money can be transferred. (With regard to refunds, see also §8in relation to cancellations and delays.)

§6.4 Group travel (supplement)

Special group discounts are offered to foot passengers if 10 or more persons are travelling together. Coach groups are offered a joint ticket for the coach including the passengers.

When ordering food and drink (hereinafter referred to as “catering”) changes can be made to the number of passengers travelling up to 72 hours before departure. Hereafter, the group is liable for pre-booked catering.

The shipping line will dispatch the ticket after it is booked. If catering has been ordered, a catering ticket will be issued at the time of check-in which must be surrendered to the ship’s personnel.

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