Supplement to Conditions of Travel on the Esbjerg-Fanø route
§1 General conditions – including validity and liability (supplement)
If a hearse is travelling (with mourners) on sold-out crossings, the vehicles that were last to place their reservation will be placed in the waiting position.
§6 Tickets (supplement)
§6.1 Ticket booking and sales (supplement)
It is not possible to reserve a place on the Esbjerg – Fanø crossing. The FanøFærgen offers the following types of ticket:
Standard ticket: The ticket is fully flexible.
Senior Citizen ticket: The ticket is fully flexible
Færgen Bizz: Refer to the special terms of the agreement for this type of ticket.
10 Journey Card: Purchased on Færgen’s website or at the port of departure. Valid for 12 months from the date of purchase.
Monthly season ticket: Ordered on Færgen’s website and collected in Esbjerg. Refer to the special terms of the agreement for this type of ticket.
Annual season ticket: Ordered on Færgen’s website and collected in Esbjerg. Refer to the special terms of the agreement for this type of ticket.
§6.2 Payment of tickets (supplement)
Tickets for vehicles are purchased at the automatic payment machine and passenger tickets are purchased at the terminal in Esbjerg. The tickets are valid for outward travel on the first departure with space available. The ticket must be retained throughout the entire crossing and presented on demand.
A Færgen Bizz agreement does not constitute a credit agreement. Invoicing and payment when using BroBizz in connection with Færgen Bizz departures with FanøFærgen is via BroBizz A/S, pursuant to the terms and conditions laid down by BroBizz A/S. FanøFærgen receives information from BroBizz A/S about the customer, including name, address, e-mail address, registration number of the vehicle and the BroBizz-number.
FanøFærgen exchanges updates of information with BroBizz A/S for the duration of the Færgen Bizz agreement. FanøFærgen transfers all necessary information about the customer to BroBizz A/S for the purpose of correct invoicing of the customer for their journey with FanøFærgen.
If you do not have your BroBizz with you, or your agreement with BroBizz A/S agreement is inactive, you will be unable to take advantage of your Færgen Bizz Agreement when travelling.
Travel agencies and freight customers may request a credit agreement. Færgen can refuse to enter into a credit agreement or ask for security in the form of a bank guarantee in order to enter into the credit agreement.
Færgen does not enter into credit agreements with private individuals.
§6.3 Refunds (supplement)
If the Customer wishes to cancel the purchase and notification is received and confirmed by Færgen within 24 hours, the ticket will be refunded without charge. This applies to all ticket types.
Expired/lost tickets cannot be refunded. If a customer has mislaid or lost his/her ticket, a new ticket must be purchased. If the Customer later surrenders the lost ticket, it will be refunded upon payment of an administration fee of DKK 75.
10 Journey cards are refunded up to 2 months after the last date of validity on deduction of an ordinary ticket price for each journey undertaken by the date in question. An administration fee of DKK 75 will be deducted and the remainder will be refunded.
Monthly season tickets are not refunded.
Annual season tickets cannot be refunded. Upon termination, the price of the monthly season ticket for each month or part thereof will be deducted. An administration fee of DKK 75 will be deducted and the remainder will be refunded.
With regard to refunds, original tickets/season tickets should be sent to:
Att.: Customer service
stating the bank account number to which the money can be transferred. (With regard to refunds, see also §8in relation to cancellations and delays.)
§6.4 Group travel (supplement)
A group discount is offered if 10 or more people travel together. Coach groups are offered a joint ticket for the coach including the passengers.