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Addendum Alsfærgen

Supplement to Conditions of Travel on the Bøjden- Fynshav route

§1 General conditions – including validity and liability (supplement)

If a hearse is travelling (with mourners) on sold-out crossings, the vehicles that were last to place their reservation will be placed in the waiting position.

§6 Tickets (supplement)

§6.1 Ticket booking and sales (supplement)

AlsFærgen offers the following types of ticket:
Standard ticket: The ticket is fully flexible and can be changed to a standard ticket on another departure up until the time of departure.
One-day ticket: The ticket is fully flexible and can be changed up until the time of departure.
Senior Citizen ticket: The ticket is fully flexible and can be changed up until the time of departure.
Færgen Bizz: Refer to the special terms of the agreement for this type of ticket.
10 Journey Card: Purchased at the port of departure. Valid for 24 months from the date of purchase.
Monthly season ticket: Purchased at the port of departure. Valid for 1 month from the date of purchase.

§6.2 Payment of tickets (supplement)

All tickets with the exception of Færgen Bizz tickets are payable by Dankort or credit card at the time of booking.

A Færgen Bizz agreement does not constitute a credit agreement. Invoicing and payment when using BroBizz in connection with Færgen Bizz departures with AlsFærgen is via BroBizz A/S, pursuant to the terms and conditions laid down by BroBizz A/S. AlsFærgen receives information from BroBizz A/S about the customer, including name, address, e-mail address, registration number of the vehicle and the BroBizz-number

AlsFærgen exchanges updates of information with BroBizz A/S for the duration of the Færgen Bizz agreement. AlsFærgen transfers all necessary information about the customer to BroBizz A/S for the purpose of correct invoicing of the customer for their journey with AlsFærgen.

If you do not have your BroBizz with you, or your agreement with BroBizz A/S agreement is inactive, you will be unable to take advantage of your Færgen Bizz Agreement when travelling.

Travel agencies, coach customers and freight customers may request a credit agreement. Færgen can refuse to enter into a credit agreement or ask for security in the form of a bank guarantee in order to enter into the credit agreement.

Færgen does not enter into credit agreements with private individuals.

§6.3 Refunds (supplement)

For refunds relating to one-day tickets where travel has only been undertaken one way, the Customer pays for an ordinary single ticket for the journey that was undertaken. An administration fee of DKK 75 will be deducted and the remainder will be refunded.

10 Journey cards are refunded up to 2 months after the last date of validity on deduction of an ordinary ticket price for each journey undertaken by the date in question. An administration fee of DKK 75 will be deducted and the remainder will be refunded.

Monthly season tickets are not refunded. Cancellation prior to departure:

  • Other tickets will be refunded upon payment of an administration fee of DKK 75 for tickets for vehicles and DKK 30 for tickets for foot passengers.

Cancellation after departure:

  • Other tickets will be refunded upon payment of a fee of 20% of the ticket’s list price (however, a minimum of DKK 75 for tickets for vehicles and DKK 30 for pedestrian tickets)

Expired/lost tickets cannot be refunded. If a customer has mislaid or lost his/her ticket, a new ticket must be purchased. If the Customer later surrenders the lost ticket, it will be refunded upon payment of an equivalent fee (see fees for cancellation above).

To claim a refund, send original tickets and 10 Journey cards to:

Færgen
Ryttervej 49
DK-5700 Svendborg
Att.: Customer Service

stating the bank account number to which the money can be transferred. (With regard to refunds, see also §8in relation to cancellations and delays.)

§6.4 Group travel (supplement)

Special group discounts are offered to foot passengers if 10 or more persons are travelling together. Coach groups are offered a joint ticket for the coach including the passengers.

When order food and drink (hereafter referred to as “catering”), changes can be made to the number of passengers up to 72 hours before the time of departure. Hereafter, the group is liable for any pre-ordered catering.

The shipping line will dispatch the ticket after it is booked. If catering has been ordered, a catering ticket will be issued at the time of check-in which must be surrendered to the ship’s personnel.

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