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Færgen | Danish ferry services since 1866

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AlsFærgen and LangelandsFærgen

Standard Ticket  - Can be changed until departure. Payment - All tickets must be paid upon booking by credit card. It is also possible to order and pay by the counter in one of Færgen´s service centers. Refund - Month Travel Passes are non-refundable. 10 Trip Tickets can be refunded up to 2 months after the last validity date. When making up a partly used 10 Trip Ticket, the ordinary ticket price per trip realized at the particular time, is deducted. A handling fee of 10 Euro is deducted. All other tickets are refundable minus a handling fee of 10 Euro, when the tickets are cancelled before departure. If the tickets are cancelled after departure, they are refundable minus a fee of 20% of the ticket price (however min. 10 Euro). Right of withdrawal - You have the right to withdraw from a purchase within 24 hours from time of payment. If you withdraw from a purchase, you will have the full amount refunded free of charge. The right of withdrawal applies for all types of tickets. Validity - No ticket can be refunded later than 3 months from departure date. 10-trip Tickets are valid for 24 months from the date of purchase.Ticket Inspection - If you are unable to present a valid ticket upon inspection, you will be charged with a fee of DKK 600. Definition of a passenger car - Permissible maximum weight up to 3,500 kg. Cars with permissible weight over 3,500 kg are regarded as trucks/coaches. Vehicles registered for use as "habitation" are regarded as campers.Car with caravan/trailer Overall length max 12 meters. Additional meters can be added by contacting Customer Service on tel. +45 70 23 15 15. Definition of a camper  - Vehicles registered for use as "habitation" with permissible weight up to 3,500 kg pay the price as a camper, by length. A camper with permissible weight over 3,500 kg also pays the price as camper, if the vehicle from the factory is built and first registered as camper. Campers, length over 12 m, pay a surcharge per extra metre over 12 m. Vehicles with permissible weight over 3,500 kg, which differs from the definition of camper are regarded as trucks. Contact Freight Department on tel. +45 56 20 21 40/ e-mail: gods@faergen.dk

Day tickets with AlsFærgen can be booked online at www.faergen.dk as well as at Customer Service on tel. +45 70 23 15 15. Day tickets can only be ordered as return tickets. Day tickets can be changed and cancelled up until departure. Day tickets which are not cancelled before departure are refunded subject to a fee of 20 per cent of the ticket price, however min. DKK 75. If you decide that you do not want a ticket within 24 hours of purchasing it, the full amount is refunded without charge. When reimbursing Day ticket, where travel was only one way, the customer pays the price of a regular single ticket for the journey that was made. A handling fee of DKK 75 is deducted from this and the remainder is reimbursed. No ticket can be refunded later than three months after the departure date. 

Check-in time- Last check-in is 15 minutes before departure. Reservations are lost if the check-in time is not respected.  

BornholmerFærgen

Standard Ticket - Can be changed until departure. Budget Ticket - The ticket is a return ticket which can be changed until departure to another departure on the same crossing where Budget Tickets are available. It is possible to change the car type, if a Budget Ticket is available for the specific car type. The ticket is non-refundable in whole or partially. The ticket can only be booked at www.faergen.com. A limited number of Budget Tickets are available. Senior Citizen Ticket - Offered persons 65 years and over. Age documentation required. For early retirees passengers under the age of 65 years who receive an early retirement pension according to the Danish Act on Social Pensions (Lov om social pension) are entitled to travel using a Senior Citizen Ticket irrespective of age; however, they must produce a DSB ID card when purchasing tickets and when asked to show the card. The ticket can be changed until departure. Senior Citizen Ticket for car is offered for one senior citizen and one companion. Standard tickets for children, senior Citizens and adults can be purchased and included in the car - even if the total number of persons exceeds two people. It is not possible to buy other discounted individual tickets. Additional persons can be added to the ticket by contacting customer service at tel. +45 70 23 15 15 before departure. Children - A child (0-11 years) may travel free of charge if accompanied by an adult or a paying child. Children (0-11 years) who travel alone must pay the same price as a youth 12-15 years old.  An adult may bring two children (0-11 years) free of charge. A paying child/youth may bring one child (0-11 years) free of charge. Payment - All tickets must be paid upon booking by credit card. It is also possible to order and pay by the counter in one of Færgen's service centres. Refund - Cancellation before departure: Budget Tickets are non-refundable. Other tickets are refundable minus a handling fee of 10 Euro. Cancellation after departure: Budget Tickets are non-refundable. Other tickets are refundable minus a handling fee of 20% of the ticket price (however min. 10 Euro). You have the right to withdraw from a purchase within 24 hours from time of payment. If you withdraw from a purchase, you will have the full amount refunded free of charge. The right of withdrawal applies for all types of tickets. Budget Tickets can be refunded online free of charge within 24 hours from time of payment. Validity - No ticket can be refunded later than 3 months from departure date. Ticket inspection - If you are unable to present a valid ticket upon ticket inspection, you will be charged with a fee of DKK 600. Definition of a passenger car  - Length max. 6 m, permissible maximum weight up to 3,500 kg. Vehicles registered for use as "habitation" are regarded as campers, and pays by length. Car with caravan/trailer -  Overall length max 12 meters. Additional meters can be added by contacting Customer Service on tel. +45 70 23 15 15. Definition of a camper - Vehicles registered for use as "habitation" with permissible weight up to 3,500 kg pay the price as a camper, by length. A camper with permissible weight over 3,500 kg also pays the price as camper, if the vehicle from the factory is built and first registered as camper. Campers, length over 12 m, pay a surcharge per extra metre over 12 m. Vehicles with permissible weight over 3,500 kg, which differs from the definition of camper are regarded as trucks. Contact Freight Department on tel. +45 56 20 21 40/ e-mail: gods@faergen.dk
Bornholmer Bus-Tickets - must be printet. Tickets displayed on mobile phones, smartphones, laptops, tablets etc. are also valid. Children free of charge must sit on the lap in case of shortage of seats on the bus. Bornholmer Bus budget ticket - The ticket can only be booked online at www.faergen.com using a Dankort or credit card at the time of booking. Tickets must be printed out and taken on the journey. Tickets displayed on mobile phones, smartphones, laptops, tablets etc. are also valid. Connecting ticket Køge and Rønne  - Valid for passengers to train/bus/metro in HUR Copenhagen (ALLE) in the ticket day where the ferry journey is included. Ticket day goes from 4:00 am to 4:00 am. Valid for BAT/Bornholm in connection to ferry travel on the Køge route. Bicycle Ticket must be purchased for onward travel in HUR Copenha­gen (ALLE) and for BAT/Bornholm.

Check-in time - Last check-in is 10 minutes before departure. Reservations are lost if the check-in time is not respected. At check- in the exact number of persons in the vehicle must be entered. After check- in this number cannot be changed. By ticket inspection an incorrect number of persons in the vehicle will result in a fee.

 

SamsøFærgen

Standard Ticket - Can be changed until departure. Budget Ticket - The ticket is a return ticket which can be changed until departure to another departure on the same crossing where Budget Tickets are available. It is possible to change the car type, if a Budget Ticket is available for the specific car type. The ticket is non-refundable in whole or partially. The ticket can only be booked at www.faergen.com. A limited number of Budget Tickets are available. Senior Citizen Ticket - Offered persons 65 years and over. Age documentation required. For early retirees passengers under the age of 65 years who receive an early retirement pension according to the Danish Act on Social Pensions (Lov om social pension) are entitled to travel using a Senior Citizen Ticket irrespective of age; however, they must produce a DSB ID card when purchasing tickets and when asked to show the card. The ticket can be changed until departure. Senior Citizen Ticket for car is offered for one senior citizen and one companion. Standard tickets for children, senior Citizens and adults can be purchased and included in the car - even if the total number of persons exceeds two people. It is not possible to buy other discounted individual tickets. Additional persons can be added to the ticket by contacting customer service at tel. +45 70 23 15 15 before departure. Payment -All tickets must be paid upon booking by credit card. It is also possible to order and pay by the counter in one of Færgen's service centres. Refund -Cancellation before departure: Budget Tickets are non-refundable. Other tickets are refundable minus a handling fee of 10 Euro. Cancellation after departure: Budget Tickets are non-refundable. Other tickets are refundable minus a handling fee of 20% of the ticket price (however min. 10 Euro). You have the right to withdraw from a purchase within 24 hours from time of payment. If you withdraw from a purchase, you will have the full amount refunded free of charge. The right of withdrawal applies for all types of tickets. Discount Tickets and Budget Tickets can be refunded online free of charge within 24 hours from time of payment. Validity - No ticket can be refunded later than 3 months from departure date. 10-trip Tickets are valid for 24 months from the date of purchase. Ticket inspection - If you are unable to present a valid ticket upon ticket inspection, you will be charged with a fee of DKK 600. Definition of a passenger car - Permissible maximum weight up to 3,500 kg. Vehicles registered for use as "habitation" are regarded as campers, and pays by length. Car with caravan/trailer - Overall length max 12 meters. Additional meters can be added by contacting Customer Service on tel. +45 70 23 15 15. Definition of a camper  - Vehicles registered for use as "habitation" with permissible weight up to 3,500 kg pay the price as a camper, by length. A camper with permissible weight over 3,500 kg also pays the price as camper, if the vehicle from the factory is built and first registered as camper. Campers, length over 12 m, pay a surcharge per extra metre over 12 m. Vehicles with permissible weight over 3,500 kg, which differs from the definition of camper are regarded as trucks. Contact Freight Department on tel. +45 56 20 21 40/ e-mail: gods@faergen.dk

Check-in time- Last check-in is 10 minutes before departure. Reservations are lost if the check-in time is not respected. At check- in the exact number of persons in the vehicle must be entered. After check- in this number cannot be changed. By ticket inspection an incorrect number of persons in the vehicle will result in a fee.

 

All journeys are subject to Færgen's Terms of Carriage.

www.faergen.com/termsofcarriage


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